Introduction
Welcome to gamesboxllc.com
This website is managed and operated by Games Box General Trading LLC, a limited liability company registered in the United Arab Emirates.
We have mentioned some terms and conditions for the visitors and customers of this website. Please read these terms and conditions carefully before using any other services on this website. By using the services in this website or browsing in this website indicates your understanding of these terms and conditions and you signify your agreement to be bound by these terms and conditions. If you do not agree to abide by these terms and conditions, please do not enter this website.
On this page, the word mentioned “We” means gamesboxllc.com management, and the word mentioned “You” means the customers, users, or visitors of this website.
Games Box General Trading LLC reserves the right to change, modify, add or remove the terms and conditions mentioned here at any anytime without any prior notifications, and the changes will be effective when posted on gamesboxllc.com. Visitors or customers should have to check the terms and conditions regularly on the website for any updates.
User Account
We are providing the option to the customers to register on our website using the email id and mobile number and you can keep an account with our website. You will receive the login details as an email from us. Keep these details safe and never disclose to anyone. You can manage your account in the “MY Account” section on the website. You are responsible for all activities that occur under "My Account" or password. Please make sure the personnel details you are entering are correct as per your knowledge.
Applicable Law and Jurisdiction
By accessing and using the website; and purchasing online, users agree that user’s access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of UAE.
Courts of Dubai shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property right, liability, access, usage, and purchase through the Website.
Usage by Minors
This Website is not intended to use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you are a minor. Since this website is related to Games Accessories and children are more attractive to these things, we hereby inform to the parents or guardians that you are responsible for your children about what materials and what products they are searching in this website. If register with our website or purchase product from us or providing any personnel information to us, we consider you are not minor and legally permitted age to enter in the site.
Termination
gamesboxllc.com reserves the right to refuse any service, refuse the orders, terminate the accounts, or remove content submitted by you on the Site. We may terminate your access or suspend your right to access the site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, associates or the company itself.
Prices and availability of products on the site are subject to change without notice. We will try our best to periodically update the product stock with the best market price. Since the products are highly demanding and very fast-moving there may be a chance for the unavailability of the product even after you received the order confirmation from us. In that particular case, we will understand it is the error from our side and we will contact you directly through the available contact details which you had provided and you can cancel the order without paying any penalty.
Products & Region
Game Software and Consoles come with different regions like Region1, Region 2 etc. The picture showed on the product page may be not exactly matching with the physical product. There should be change in regions. some stickers or some logos. But when you click the product icon it opens the details of the product and it shows all the details of the physical available product including the exact region. Customer should confirm the exact product which you would like to purchase before you make an order. You can contact us also before making an order and confirm the product details.
Digital Products
Digital codes are available instantly through email delivery. After we confirm your payment we can scan the digital codes and send them to your email. If you required the Digital codes as physical cards kindly contact us immediately after or before the order and confirm with us before we scratch the cards for you. Once we scratch the codes then the cards are not useful and we can’t send you the physical cards.
Please note that there is no refund policy for digital products after delivery. The delivered digital product is guaranteed to be the genuine product from the respective brands. You can directly contact the respective brands for support if you find any issues with these products.
Shipping
We are providing option to collect the goods from our store for local customers within UAE. For other customers we ship the goods to their address locally and internationally. Customer should pay the shipping charge at the time of making order and once we shipped the order these shipping charges are not refundable. We will use the shipping agents who provide the best service in the market and we will try our best to deliver the goods as we committed.
Currently we have mentioned the shipping charges while you make the order for some countries. For other countries, you can make the order and we will contcat you within 24 hrs. If any other shipping method is suitable for you, we can proceed with the order.
The shipping charges is mentioned while making the order is up to 5 kg weight of the shipment. If your order is above 5 kg the shipping charges will be revised and the revised charges will be communicated with you.
Payment
We are in agreement with Avenues World FZ LLC for the payment gateway. They have 3D secure payment gateway system which provides secure transaction. We receive major Credit / Debit card ( Visa / Master card )for the payment
Warranty and Refund
All the products we mentioned on our website are the genuine product of the respective brand. We are just reselling the original products. We don’t make or modify any products from its original design. So we are not offering a warranty for any of the products we sell on our sites. But you can directly claim for manufacturer warranty for the product from the manufacturer itself if they offer this facility.
However, if you receive the product in physically damaged condition or if you find the product is not working well you can contact us on customercare@gamesboxllc.com with in 24 hours after the delivery time. We will consider the case and our representative will contact you back. We will try to fix the issues or you may get a refund or replacement soon.
Please note that Digital products are not included for refund or replacement. We consider Only Gaming Consoles (Hardware), Game disc (Software), and Gaming accessories for refund or replacement policy.
Shipping charges are not included in refund policy. Once we have shipped the goods, the shipping charges are not considered for refund if you cancel or changes the order.
Cancellation of order
We accept order cancellation before we ship the goods. We can not cancel the order after we shipped the order.
You can send us an email to customercare@gamesboxllc.com or call us. If your order is not shipped we will cancel the order and will process a refund. The refund will take 10 business days to process and up to 30 days to reflect in your account.
Copyright
All of the names, titles, logos, and designs on gamesboxllc.com, identifying our products and brands, including any derivative and related names, titles, logos and designs, are trade-marks as well as the sole and exclusive property of Games Box General Trading LLC. All other names, titles, logos and designs appearing on gamesboxllc.com are the property of their respective owners. Any use of any trademarks appearing on gamesboxllc.com without the express written consent of the owner of the trademark is strictly prohibited.
gamesboxllc.com contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, photographs, graphics, images, illustrations, audio, video and the entire contents of gamesboxllc.com also are protected by copyright as a collective work and/or compilation under the UAE copyright laws, international conventions and other copyright laws.
Link with Third Party
gamesboxllc.com is dealing with many branded products. While using our website you may find other third party links which is related to any products. We are not responsible for you to visit any third party links and make any dealing with them. You agree that gamesboxllc.com shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, any such dealings or transactions.
Last Updated: 18 July 2020
